Patient Information

Effective immediately, designated care partners are currently restricted on D3 due to a patient being admitted to the unit with COVID-19.

I heard the hospital is resuming appointments, surgeries and procedures. Why don’t I have a new date yet?

NBRHC has been able to resume some appointments, surgeries and procedures with new measures in place to keep our patients, staff and physicians safe.

Patients will be contacted directly to reschedule their procedures. We appreciate your patience as we work to reschedule all the required services while giving priority to patients with urgent health needs.

We are asking your cooperation by not contacting the Health Centre directly to ask when you will be rescheduled.

I have a Day Surgery appointment (cytology, endoscopy or urology procedure), where do I go?

To access Day Surgery from Main Patient Entrance: Day Surgery Map

I have to go to the Emergency Department. What do I need to know?

Please don’t delay receiving care because you are worried about COVID-19. Our Health Centre is prepared to safely provide care to all our patients.

The Emergency Department entrance is open 24/7 for all public accessing Emergency Department services. You will be asked questions about any recent travel, any symptoms you may have and if you have had exposure to someone who has or may have COVID-19.

Please note visitor restrictions are still in place. Only in circumstances where criteria is met can one designated support person accompany a patient to the Emergency Department (please see care partner information for guidelines).

While you are in the Emergency Department

What are the guidelines for pregnant women visiting the Health Centre during COVID-19?

More information can be found here.

Maternal Newborn Clinic Map

Can I access the Sexual Assault/Domestic Violence Treatment Centre?

The Sexual Assault/Domestic Violence Treatment Centre is still available 24/7 to support survivors of sexual assault and domestic violence.

Our services can be accessed through the Health Centre’s Emergency Department or by calling 705-474-8600 ext. 4478. A specially trained nurse will meet with you in the Emergency Room to discuss with you your options for health and forensic services.

How can I access NBRHC community-based mental health and addictions programs?

More information can be found here.

How can I make a health record request?

For any Release of Information requests, you can call (705) 474-8600 extension 2660 to speak to a staff member about your request. If someone is not available, please leave a message with the nature of your request and someone can call you back to arrange to mail out or fax the records that you require.

How can I pay a hospital bill?

We offer patients the convenience and security of an online payment option for their invoice or statement from North Bay Regional Health Centre. Patients can make a secure payment using their credit card or VISA Debit from a computer or mobile device 24-hours-a-day, 7-days-a-week by visiting

We continue to offer a variety of payment options, so patients can find the method that is most convenient for them including though a financial institution, mail, telephone or in person.

For more details on billing information, visit:

North Bay

50 College Drive,
P.O. Box 2500
North Bay, ON
P1B 5A4
Tel: 705-474-8600

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680 Kirkwood Drive,
Sudbury, ON
P3E 1X3
Tel: 705-675-9193
Fax: 705-675-6817

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Floor Plans

Let us guide you to where you need to go.

Visitors Guide

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