{"id":10810,"date":"2015-10-07T08:16:20","date_gmt":"2015-10-07T12:16:20","guid":{"rendered":"http:\/\/www.nbrhc.on.ca\/?page_id=10810"},"modified":"2024-08-15T13:11:03","modified_gmt":"2024-08-15T17:11:03","slug":"compliments-et-plaintes","status":"publish","type":"page","link":"https:\/\/nbrhc.on.ca\/fr\/pour-nous-joindre\/compliments-et-plaintes\/","title":{"rendered":"Compliments et plaintes"},"content":{"rendered":"<p>Le Centre r\u00e9gional de sant\u00e9 de North Bay (CRSNB) est heureux de recevoir vos commentaires et vos compliments sur votre exp\u00e9rience et il est d\u00e9termin\u00e9 \u00e0 r\u00e9pondre \u00e0 vos pr\u00e9occupations et \u00e0 les r\u00e9soudre le plus t\u00f4t possible.<\/p>\n<p>Comment nous faire part de vos commentaires, de vos compliments et de vos plaintes\u00a0:<\/p>\n<ol>\n<li>Discutez-en avec un membre du personnel et demandez-lui de r\u00e9pondre \u00e0 votre pr\u00e9occupation, s\u2019il y a lieu.<\/li>\n<li>Demandez \u00e0 parler \u00e0 un responsable de programme ou de service.\u00a0Le standard peut vous connecter si vous appelez par t\u00e9l\u00e9phone.<\/li>\n<li>Si vous avez toujours des pr\u00e9occupations apr\u00e8s avoir parl\u00e9 \u00e0 un membre du personnel ou au responsable de programme ou de service, vous pouvez \u00e9galement communiquer avec l\u2019intervenant en faveur des patients du CRSNB en personne, par t\u00e9l\u00e9phone ou par \u00e9crit.<\/li>\n<\/ol>\n<p><a href=\"\/fr\/patients-et-visiteurs\/information-pour-patients\/bureau-de-lintervention-en-faveur-des-patients-2\/\">Savoir plus sur ce que l\u2019intervenant en faveur des patients peut faire pour vous<\/a>.<\/p>\n<p>En plus de respecter son obligation l\u00e9gale de se conformer aux exigences de la\u00a0<em>Loi de 2010 sur l\u2019excellence des soins pour tous<\/em>, le CRSNB accorde beaucoup d\u2019importance aux droits et aux responsabilit\u00e9s des patients lorsque des soins leur sont prodigu\u00e9s. Ces droits et responsabilit\u00e9s ont d\u2019ailleurs \u00e9t\u00e9 \u00e9labor\u00e9s \u00e0 la lumi\u00e8re de commentaires de membres de la communaut\u00e9.<\/p>\n<p><a href=\"\/fr\/patients-et-visiteurs\/information-pour-patients\/droits-et-responsabilites-des-patientes-et-patients\/\">Consulter les Droits et responsabilit\u00e9s des patientes et patients du CRSNB<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Centre r\u00e9gional de sant\u00e9 de North Bay (CRSNB) est heureux de recevoir vos commentaires et vos compliments sur votre exp\u00e9rience et il est d\u00e9termin\u00e9 \u00e0 r\u00e9pondre \u00e0 vos pr\u00e9occupations [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":10849,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":"","_wp_rev_ctl_limit":""},"tags":[],"class_list":["post-10810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compliments et plaintes<\/title>\n<meta name=\"description\" content=\"Le CRSNB accepte les commentaires et les compliments sur votre exp\u00e9rience et s&#039;engage \u00e0 r\u00e9pondre aux pr\u00e9occupations et \u00e0 les r\u00e9soudre d\u00e8s que possible\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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