The North Bay Regional Health Centre (NBRHC) is proud to announce that it has achieved ‘Accreditation with Commendation’ from Accreditation Canada. Accredited with Commendation is “for organizations that go beyond the requirements of Accreditation Canada and are commended for their commitment to quality improvement.” To receive this score, NBRHC had to exceed a score of 95% on thousands of standards observed by the accreditors during the on-site survey completed in November 2015.
Health care accreditation is used to evaluate a health care organization against national standards of excellence. “We are very proud of all our staff, physicians and volunteers at NBRHC,” says Paul Heinrich, President and CEO. “They work incredibly hard to provide our community with health care services that are safe, effective, and of the highest quality. Receiving such a high score by an unbiased national standards body is a validation of the high level of quality at our organization.”
Sue Lebeau, Director Quality & Clinical Support, says one of the elements praised by the accreditors was the risk reporting system where staff and patient safety concerns are reported, monitored, analyzed and resolved. Lebeau says these accreditation results are a direct result of the rigorous standard work created as part of our quality improvement processes. “Our hard work and team approach to continuous quality improvement has enabled us to get such great results. The whole organization is involved in accreditation, from front-line staff and volunteers to board members, patients, and families. ”
The NBRHC’s volunteer Board of Directors met all the governance criteria evaluated and were praised for their engagement, knowledge, accountability and the adoption of an ethics framework to guide their difficult decisions.
Michael Lowe, Chair, NBRHC Board of Directors says the Board is proud of the hospital’s accreditation decision. Lowe says receiving this level of accreditation during a time of significant organizational change is a true reflection of the staff’s dedication to providing the highest quality of care to our patients and the community. “On behalf of the Board, we want to thank staff for all of their hard work not only during the accreditation process, but every day,” Lowe said.
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Lindsay Smylie Smith
North Bay Regional Health Centre