North Bay Regional Health Centre is Realigning its Services to Better Meet Patient Needs and Enhance Service Delivery
The North Bay Regional Health Centre (NBRHC) has completed a thorough review of its programs and services. Health care services provided by the hospital include district acute care services to the Nipissing District and regional specialized mental health services to northeastern Ontario.
“We have completed a comprehensive and detailed process to project how our community and region will need hospital services today and into the future,” says Paul Heinrich, President and CEO, NBRHC. “The findings of this review, confirmed that NBRHC is below provincial performance in certain efficiency indicators, such as our rate of non urgent Emergency Department Visits, and total in-patient days for both acute and mental health care.” The last comprehensive review occurred during the planning for the new hospital more than a decade ago.
“Based on the findings, we are making adjustments to provide optimum patient care in the right place with the right staff on our journey to improve quality of care,” continues Heinrich. “As health services have evolved, NBRHC has offered more services through out-patient programs, like the Breathing Clinic, reducing the need for in-patient admissions while providing a more patient focused service.”
“Thanks to better coordination and transitions of care between and amongst partners, there is now less demand on in-patient services,” says Heinrich. “We will continue working with partners over the next several months and years to ensure delivery of services where people need and want them most – at home, in community or in their setting of choice.”
The hospital has made positive improvements over the past two years by increasing community and out-patient services, reducing the need for hospitalization through more ambulatory services, and working with community partners to improve the transition patients make from hospital discharge to community.
Sr. Communications Specialist
North Bay Regional Health Centre