Website Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, disclose, protect or otherwise handle your Personally Identifiable Information in accordance with our Website.  This privacy policy applies only to information collected through our Website and not to information collected offline, or when you are receiving care and services.

The North Bay Regional Health Centre (NBRHC) is committed to maintaining confidentiality and ensuring the privacy of all users of our Website (www.nbrhc.on.ca).

External Website Links
This Website contains links to other Websites. NBRHC is not responsible for the privacy practices or the content on any third-party Websites. This policy identifies the privacy practices of the NBRHC Website only.

Personal Health Information Policy
We are committed to ensuring that the health information of our patients is treated with respect and safeguarded to ensure privacy.  Personal health information is not captured by, or stored on this Website.

View our Privacy page for information on NBRHC’s policies regarding the collection, use and disclosure of the personal health information of our patients.

What personal information do we collect from the people that visit our blog or Website?
When commenting on our site, as appropriate, you may be asked to enter your name, address, telephone number, email address or other details to help you with your experience.  Users of our site voluntarily submit this information to us.  Users can refuse to supply personal information, except that it may prevent them from engaging in certain activities on our Website.

When do we collect personal information?

We collect information from you when you:

• Access our website
• Voluntarily provide a comment on our website
• Register to receive our newsletter
• Sign up for the Hospital Lottery
• Complete our online forms

How do we use your information?
We use information you provide to improve our Website in order to serve you better.

Where you submit your personal information to the hospital on our forms, you are consenting to the hospital collecting your personal information in order to execute the administrative duties of the hospital or to contact you. The hospital will not disclose your personal information for other purposes without your consent or where permitted/required by law.

We take feedback on our website into account and use this valuable information to update our online content based on the questions our audience ask. We analyze common search terms to increase our Website search capabilities.

How do we protect visitor information?
The Website’s main purpose is to provide information.  Any personal information you provide on forms is kept strictly confidential and is only used for the purposes specified at the time of collection to which you consent, and as required or permitted by applicable law. The information you provide is not stored on our website.

Non-personal identification information
We may collect non-personal identification information whenever you interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features of Websites that you visit, including this Website, will be disabled.

Manage cookie preferences
Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

If you are using any other web browser, please visit your browser’s official support documents.

Third Party Disclosure & Links
We do not sell, trade, or otherwise disclose to outside parties your personally identifiable information without your consent, unless permitted or required by law. We do not include or offer third party products or services on our Website.

Your Consent
By using our site, you consent to our privacy policy.

Terms and Conditions
Please also visit our Terms of use section establishing the use, disclaimers, and limitations of liability governing the use of our Website at: www.nbrhc.on.ca/privacy-terms-use/terms-of-use/

Changes to our Privacy Policy
The privacy policy is current as of June 8, 2022. We recommend you review this privacy policy periodically. From time to time, we may make changes to this privacy policy with or without notice to you. If we change our privacy policy, we will post those changes on this page. We will treat personal information in a manner consistent with the privacy policy under which it was collected, unless we have your consent to treat it differently.

Contacting Us
If there are any questions regarding this privacy policy, the practices of this Website, or your dealings with this site, you may contact us using the information below:

Stéphane Grandmont
Coordinator Privacy and FOI
North Bay Regional Health Centre
50 College Drive
North Bay ON P1B 0A4
705-474-8600, extension 3320
Stephane.Grandmont@nbrhc.on.ca