Seamless MD

NBRHC, along with SeamlessMD, will provide surgical patients with a free, mobile digital education tool. This tool will help guide patients throughout their healthcare journey with education, and reminders to support recovery and to help keep patients on track.

What is SeamlessMD?

SeamlessMD is a free, interactive, step-by-step, digital patient education tool that can easily be accessed through a mobile app on a smartphone, tablet, and/or online through a website on a computer.

The SeamlessMD education tool has been customized by NBRHC to provide surgical patients with the information needed to prepare for and to recover from surgery at North Bay Regional Health Centre.

What are the benefits of SeamlessMD?

SeamlessMD is a nurse-led program which provides additional supports to patients.

Patients receive personalized, automated feedback on how to self-manage concerns based on their input. Nurses also have access to alerts and dashboards to monitor patients remotely and address patient concerns earlier, leading to better patient experiences and health outcomes. Patients are encouraged to reach out to the NBRHC nurse at any time for additional support

Who can access SeamlessMD?

Although, only some surgeries are supported with Seamless MD at this time, the hospital continues to expand its services to include more surgeries.

SeamlessMD is also available for another person to sign up, along with or without the patient. This person is considered a caregiver, who can receive the same notifications and provide additional support to the patient.

How does SeamlessMD work?

SeamlessMD has been customized by NBRHC to improve the quality of care for patients and their families before and after surgery. As mentioned, patients and/or caregivers can easily access the tool from a smartphone, tablet, or computer. They are guided before and after surgery with reminders and education to help them follow the recovery plan prescribed by their surgeon.

SeamlessMD will guide patients through two stages of the procedure; broken down into pre-operative phase (before surgery) and post-operative phase (after surgery).

Pre-Operative Phase

• Messages to help patients prepare for their procedure
• Reminders and a To Do list to help patients prepare for their procedure
• Access to a self-care library with information on different topics

 Post-Operative Phase

• Messages about what to expect with the recovery period
• To Do list to help patients heal well at home
• Daily health checks to make sure patients are recovering well at home and to provide feedback on recovery
• A library of useful resources to answer patients’ questions and help manage recovery at home
  *Note: SeamlessMD is not monitored 24/7 by the healthcare team. If patients have a serious   concern, they should contact their healthcare team/surgeon’s office.

How do patients sign up for SeamlessMD?

An NBRHC healthcare team member will contact patients to ask if they’d like to sign up for SeamlessMD. They need only an email address in order to begin the process.

*Patients can also call 705-474-8600, ext. 4422 to enroll in the program.

If patients do not have an email address or are not comfortable using technology, they can provide the email address of a caregiver instead. The caregiver can access the program for the patient and help them use it.

Patients will get a welcome email from info@messages.seamless.md. They click on the link in the email to activate their account and choose a password.

To continue accessing the program:

• Computer/tablet: visit the SeamlessMD website to log in
• Mobile phone: download the SeamlessMD app from the Google Play or Apple App Store
• Username is the email address provided to the healthcare team