What to Expect in Emergency

When coming to the Emergency Department, bring

• your health card,
• all medications or a list of medications,
• a list of allergies,
• emergency contact information

This ensures your healthcare providers can provide the safest and timeliest care.

The Emergency Department is open 24 hrs/day 7 days per week. It is staffed by a multi-disciplinary team of triage nurses, (RNs/RPNs), clerical staff, registered respiratory therapists, social services, pastoral care, crisis intervention, orthopedic technicians, emergency trained physicians and other members of our health care team.

What are my alternatives to the ED?

• Call your family doctor or primary health care provider
• Telehealth Ontario: If you have an illness or injury, you can call Telehealth at 1-866-797-0000 and speak to a nurse over the phone. This is a 24 hour, 7 day a week service if you live in Ontario.
• North Bay Walk In Clinics
• Find a doctor or nurse practitioner: Health Care Connect helps people find a doctor or nurse practitioner who are taking new patients. You can register with Health Care Connect by calling 1-800-445-1822 or register online at ontario.ca/healthcareconnect.

Emergency Department Patient Survey

We care what you think!
Over the next few weeks you may receive a call from NRC Health (844-998-0410), a leading independent research organization that specializes in health care, for the collection of confidential patient satisfaction surveys.  The Health Centre provides a listing of patients who attended the Emergency Department, and NRC Health randomly select patients to receive the survey.

We appreciate the feedback that is provided to us through this survey process.  Hearing about your experience helps us identify where we are doing well and highlights where there are opportunities to improve our care and services.

We encourage all patients and families who are selected to complete the survey and to express your opinions anonymously. Participation is voluntary and your choice to opt-out will not affect your medical care.