Billing Information

Ways to Pay Your Hospital Bill

There are five convenient and secure ways to pay your invoice or statement from North Bay Regional Health Centre, so you can find the method that is most convenient for you.

1. Online

We are pleased to offer an online payment option for anyone wishing to pay their bill with a credit card.

You can make a secure payment using your credit card or VISA Debit from a computer or mobile device, with the option to print a payment receipt immediately.

Visit 24-hours-a-day, 7-days-a-week and follow the step-by-step instructions. Accepted credit cards are Visa, MasterCard and American Express.

2. Bank or Financial Institution

In Canada, you can pay your hospital bill through most banks or financial institutions online or in person. When paying through your bank, add “NORTH BAY REGIONAL HEALTH CENTRE” as a payee. Please reference your account number from your invoice.

3. Mail

Payment by cheque, payable to North Bay Regional Health Centre, can be mailed directly to: North Bay Regional Health Centre, Accounts Receivable, 50 College Drive, North Bay, ON, P1B 5A4. Please reference your account number from your invoice on the cheque

4. Telephone

Payments by credit card can be made over the phone by calling 705-474-8600 extension 2554.

5. In Person

Payment can be made in person at the Cashier’s Office during regular business hours (8 a.m. to 4 p.m.). The Casher’s Office is located in the hallway next to the Gift Shop on level 200 (Second Ave).

Payment outside of business hours, can be made at Switchboard. We accept cash, cheque, debit and credit card (Visa, MasterCard and American Express).

Accommodation & Insurance Claims

Semi-private (two beds/room) and private rooms cannot be guaranteed at the time of admission. Every effort is made to transfer patients upon availability to their preferred accommodation.

Patients occupying a private room could be transferred if there are no other rooms available for patients who need to be isolated because of medical conditions.

There is no extra charge for occupying a ward (four beds per room) if the patient has a valid health card (O.H.I.P.).

Upon admission, if a private or a semi-private room is requested, the following information must be presented and completed:

  • insurance policy card (insurer’s name, group number, identification, division, other).
  • patient, family member or guardian’s signature on the Responsibility for Payment form.

If the insurance information is not provided, a five-day deposit in the form of cash, certified cheque or credit card will be required.

It is the patient’s responsibility to ensure the following:

  • active status of insurance policy
  • knowledge of the type of coverage by insurer (semi-private, private room)
  • percentage covered by insurer

If the patient does not have full coverage for preferred accommodations, the patient will be responsible for paying the balance to the North Bay Regional Health Centre.

The daily fee for special accommodations is as follows:

This information is subject to change


Ontario resident nil (if active OHIP card)
Out-of-province, Canadian resident nil (if active provincial health card)
Non-resident $3,134 per day for ward coverage ($7,102 per day CCU)


Semi-private room:

Canadian resident An additional cost of $220 per day above ward rate
Non-resident $3,354 per day


Private room:

Canadian resident An additional cost of $245 per day above ward rate
Non-resident $3,779 per day


Ambulance services:

Ontario Ministry of Health Ambulance Fee Requirements

Ontario Residents

Why do I pay for ambulance services?

Ontario residents having a valid Ontario health card and receiving ambulance transportation deemed medically necessary are required, under Ontario legislation, to pay the billing institution (North Bay Regional Health Centre) an ambulance co-payment of $45.00 unless falling into one of the Special Exemption categories listed below:

  • the person receives benefits under the Ontario Works Act, the Ontario Disability Support Program Act or the Family Benefits Act
  • the person receives provincial social assistance (general welfare assistance or family benefits)

(Proof of either of the above exemptions must be provided to the North Bay Regional Health Centre – Finance Office located behind Switchboard in the Main East Lobby.)

Other exemptions include the following:

  • the person is being transferred from one health facility to another for insured, medically necessary treatment
  • the person is enrolled in the Ministry’s Home Care Program
  • the person is living in one of the following facilities licensed or approved by the Ministry of Health and Long-Term Care:
    • nursing home
    • home for the aged
    • rest home
    • home for special care
    • home or residence for psychiatric patients

When an Ontario resident with a valid health card is transported within Ontario by ambulance, and the receiving hospital physician or designate deems the use of an ambulance medically unnecessary, the ambulance transportation is not insured under the Ontario Health Insurance Act and the patient must pay the billing institution (North Bay Regional Health Centre) $240. When an Ontario resident without a valid health card is transported within Ontario by ambulance, the patient must pay the billing institution  (North Bay Regional Health Centre) $240.  Only upon providing proof of a valid Ontario health card will the bill be reduced to the ambulance co-payment of $45.

Non-Ontario residents

What if I am a visitor to Ontario from another province, or from another country?

You are responsible for an ambulance service charge of $240 for each ambulance service rendered.

Note: If you require any further information please call the Ontario Ministry of Health or visit the website at and search for ambulance.

Procedures and miscellaneous supplies and equipment not covered by OHIP:

The following is a sample of certain supplies and procedures that are not covered by OHIP:


  • fiberglass casts
  • splints
  • boots
  • crutches
  • walkers


  • wart removal
  • earlobe repair
  • tattoo removal
  • acne repair
  • reversal of vasectomy or tubal ligation
  • blepharoplasty
  • cortisone injections
  • varicose veins
  • circumcision
  • wisdom teeth removal
  • rhinoplasty
  • facelifts

For more information, please visit the following bulletin #4306 under the MOH’s website:

This information is subject to change.

North Bay

50 College Drive,
P.O. Box 2500
North Bay, ON
P1B 5A4
Tel: 705-474-8600

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680 Kirkwood Drive,
Sudbury, ON
P3E 1X3
Tel: 705-675-9193
Fax: 705-675-6817

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Visitors Guide

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